FAQ
We are here to help you. Find us via contact@iniu.shop
FAQ
We are here to help you. Find us via contact@iniu.shop
FAQ
We are here to help you. Find us via contact@iniu.shop
INIU® attaches great importance to everyone's shopping experience. And we hope that our professionalism and dedication can make customers feel at ease.
We have set up warehouses in various countries.
We will deliver the goods from the nearest warehouse where you placed the order. (Like Germany, United States, United Kingdom, Japan, Italy, Spain, France and Canada Warehouse. TIP: Orders for European Countries will be sent from the German warehouse.)
We promise that if there is a quality problem within 30 days from the date you receive the product, you can request a full refund or exchange. If there is a quality problem within 3 years, we provide repair service.
* Note: the prerequisites for replacement are not caused by human factors.
Yes, we will definitely help you in this situation too!
We promise that within 30-day of receiving the goods, we will only replace them without repairing, and we can support non-artificial damage repairs from the first day to the 36th month after receiving the goods, but you should pay the freight for this service.
And payment should follow the instructions of our customer service.
In this case please contact our customer service, you can reach us at contact@iniu.shop and we promise to reply to you within 1 business day.
It is our pleasure to inform that we do have a return and exchange policy, which 30-Day Money-Back Guarantee for Any Reason.
The first step is to contact our customer service department or shoot an email at contact@iniu.shop, and we will confirm the reason for the refund.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
And we will return the money the same way within 3 business days after confirm the above steps, and the time when the refund arrives depends on the bank.
* About the shipping fee of return/exchange item. INIU will bear the freight order to give the no worries to everyone.
It is recommended that you send your package with tracking included INIU will not take responsibility for lost returns.
The shipment we most often choose is Amazon Logistics, which is the fastest shipment in the world.
Order processing time: Generally 1-2 business days
US (including Hawaii, Alaska, non-mainland states) and countries with local warehouses: 3-5 business days. It will be delivered quickly from the local warehouse, and you can receive the product within 4-7 business days.
In other areas, express delivery takes 15-20 business days.
Please refer to our Shipping Policy for details.
If you have not received your item(s) beyond this time, you can reach us at contact@iniu.shop and we promise to reply to you within 1 business day.
Any delivery dates provided by INIU are estimated.
Once your order is shipped out, you will receive an email about the tracking information.
Please allow 24 hours for the tracking information to show.
1.1 Shipping to North America
Welcome to track your order through this link (https://www.swiship.com/track/) by entering your tracking number.
1.2 Shipping to European
Welcome to track your order through this link (https://www.swiship.uk/track/) by entering your tracking number.
1.3 Shipping to Non-North American, Non-European
Welcome to track your order through this link (https://www.17track.net/en) by entering your tracking number.
Don't worry, if there have any problems with the delivery status, please contact us at contact@iniu.shop and we will reply to you within 1 business day.
If you have any questions, concerns or comments, you can reach us at contact@iniu.shop.
we will reply to you within 1 business day.
Power Bank
Yes.
Our power banks work with all phones. And they're compatible with small-current devices as well.
Carry on Bags: Yes
Checked Bags: No
According to the Federal Aviation Administration, the power bank rated at no more than 100Wh can be taken on board without the approval of the airline.
For official reference, you can search here:
https://www.tsa.gov/travel/security-screening/whatcanibring/items/power-banks
Our power banks are 37Wh~92.5W, lower than 100Wh.
For 10000mAh power bank: 37Wh;
For 20000mAh power bank: 74Wh;
For 25000mAh power bank: 92.5Wh;
Therefore, please don't worry, you can take it on a plane in carry-on bags.
However, the restrictions may vary between different airlines. We recommend that you consult your airlines for specific information before checking in.
Yes.
Our power banks support pass-through charging. But please kindly be advised that the charging speed may be a bit slow in this situation.
Wireless Charger
Qi-Certified devices: Yes
The wireless chargers work for all Qi-Certified devices (including earbuds, smart watches, etc.).
For official reference, you can search here to check whether your devices support Qi:
https://www.wirelesspowerconsortium.com/products#Qi-Certified%20Product%20Database
You can also consult us at contact@iniu.shop.
Yes.
The charging speed is slower with the wireless chargers. According to WPC (Wireless Power Consortium), Qi is the wireless charging standard for providing 5-15 watts of power to electronics.
Due to the limitations of current wireless charging technology, its charging speed is slower than the wired ones.
And WPC members are working to increase the power profile for the Qi standard to safely accommodate higher power levels.
No.
Due to the current limitations of wireless charging technology, our wireless chargers require that the charging distance should be less than 5mm(0.20inch).
Therefore, we recommend charging your phone without the OtterBox, which will provide you with a better experience.
All Products
Please dont worry. You can reach us at contact@iniu.shop.
And we will reply to you within 1 business day.
We'll be more than happy to help.
Point of Contact
contact@iniu.shop
(we will reply to you within 1 business day)
