3-Year Warranty
For most iNIU products
5-Year Warranty
Exclusive to RG10000 / RG20000
Lifetime Support
24/7 Service · Response Within 1–3 Hours
Warranty Support Channels
Region
Official seller
Warranty covers purchases from
Global
(Actual sales regions are subject to official policies)
-
iNIU Official Store
Online
-
Amazon
Online
US
-
TikTok
Online
-
Walmart
In store & Online
-
B&H
In store & Online
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Target
In store & Online
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Best Buy
In store
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Newegg
In store
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Curacao
In store
-
NFM Nebraska Furniture Mart
In store
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Stackcommerce
In store
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Smartech
In store
FR
-
Cdiscount
Online
CA
-
Best Buy
In store & Online
European
-
Boulanger
In store & Online
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SFR mobile
In store & Online
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X-Kom
In store & Online
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Mediaexpert
In store & Online
iNIU can provide technical support and troubleshooting assistance for products purchased through third-party channels. However, iNIU cannot issue refunds or provide replacement products for purchases made through these channels. Please contact your original seller for refund or replacement requests, as sellers may offer their own warranty terms.
To ensure product authenticity and access to official warranty benefits, iNIU strongly recommends purchasing directly from the official iNIU website or an authorized retailer.
FAQ
Warranty Coverage
How long is my iNIU warranty?
Most iNIU products come with a 3-year warranty. The RG10000 and RG20000 models come with a 5-year warranty. Please check your product packaging to confirm the applicable warranty period.
When does my warranty start?
Your warranty period starts from the date of purchase. Please keep your proof of purchase for warranty verification.
What does the iNIU warranty cover?
The warranty covers eligible product quality issues and manufacturing defects during the applicable warranty period, subject to iNIU's warranty terms.
What is not covered by the warranty?
The warranty generally excludes damage caused by accidents, misuse, unauthorized repairs or modifications, or failure to follow product instructions. Other exclusions may apply under the warranty terms.
Warranty Claims & Support
How do I get warranty support?
Visit our Contact Us page to get in touch with the iNIU Support team. We'll guide you through the next steps based on your situation.
What information do I need for a warranty claim?
Please keep your proof of purchase and product information available. Depending on the issue, our Support team may request additional details, photos, or videos to help assess your claim.
What if I can't find my order number or receipt?
Please contact iNIU Support with any purchase information you have available. We'll review the information and advise you on the next steps.
Will iNIU repair, replace, or refund my product?
The available resolution depends on the product issue, warranty eligibility, and applicable policy. iNIU Support will review your case and advise you on the available options.
Purchases from Third-Party Sellers
Can I get warranty support for a product purchased from a third-party seller?
iNIU may provide technical support and troubleshooting assistance. However, iNIU cannot issue refunds or provide replacement products for purchases made through third-party channels. Please contact your original seller for refund or replacement requests.
Click here to view our list of official INIU channels.
Click here to view our list of official INIU channels.
Where should I buy iNIU products to receive official warranty benefits?
We recommend purchasing directly from the official iNIU website or an authorized retailer to help ensure product authenticity and access to applicable warranty benefits.
Click here to view our list of official INIU channels.
Click here to view our list of official INIU channels.
Returns & Shipping
Do I need to return my product for a warranty claim?
Not every claim requires a return. If a return or inspection is needed, iNIU Support will provide instructions. Please contact us before sending any product back.
Who pays for return shipping?
For verified quality issues covered by the warranty, iNIU covers applicable shipping costs under its warranty terms. Customers may be responsible for shipping costs in other cases, including unauthorized returns and certain international warranty claims.
Need help with your warranty?
Our support team is here to help you.
