INIU® attaches great importance to the user’s shopping experience.
And we hope that our professionalism and dedication can make customers feel at ease.
In order to provide users with high-quality services with fast delivery, we have set up corresponding local warehouses in Europe & North America & Asia, total 8 local warehouses (US, CA, JP, UK, DE, IT, ES, FR) - let you to receive your INIU within 3 to 5 business days.
1. Shipping Channel
1.1 Order processing time:
Generally 1-2 business days
1.2 Order Fee: No any handling fees, taxes, only pay the goods fee.
1.3 The following countries have set up local warehouse, we promise to will be arrive within 7 business days via professional worry-free local shipping.
United States (Excludes: Alaska, Hawaii, Puerto Rico, Guam) Canada，Japan ，United Kingdom，Germany，Italy，Spain，France.
1.4 The following European countries we promise to will be arrive within 7 business days will be shipped from our Germany local warehouse, and via professional worry-free local shipping.
1.5 This varies from country to country and will be subject to a degree of uncontrollability due to Covid-19.
2. Shipping Time
2.1 Processing time = the time between when you place an order and when we ship it; (Generally 1-2 business days)
2.2 Shipping time = the time between when your order has been shipped and delivered to you. (Depends on the country)
The total delivery time is calculated from the time your order is placed until the time it is delivered to you.
Total delivery time is broken down into processing time and shipping time.
* NOTE: Affected by Covid-19, there will be some delay in the delivery.
3. Shipping Terms
3.1 Shipping Region
All items sold at INIU® are guaranteed to be delivered in 30 business days
3.2 Shipping Support If you have not received your item(s) beyond this time, Please feel free to reach us at firstname.lastname@example.org and we will reply to you within 1 business day.
4. Shipping NOTE
4.1 The shipping times mentioned above refer to the estimated time of business days that the shipment will take after an order has been shipped.
Business days do not include Saturday/Sunday and any public holidays.
These estimates are based on normal circumstances and are not a guarantee of delivery times.
We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as out of stock, natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues. The estimated delivery time may also vary according to your location and the origin of your order.
If you require any further information or assistance, please do not hesitate to contact us.
4.2 If you want to change the delivery address of your package after it has been shipped out.
Unfortunately, we cannot change the shipment once the product is en route
4.3 Affected by Covid-19, there will be some delay in the delivery.
4.4 If some products are sold out on some countries, it will not be able to place an order. If you still want to order, welcome to contact at email@example.com, and we promise to reply to you within 1 business day.
5. Multi-item Product Shipping Terms
If you want to order more than one item, and we know you want all to be delivered at the same time, we will try to make sure all your items reach you at the same time.
Sometimes our products are not always sent together since different shipping options can be used, depending on the product.
Once an item has been shipped, you will receive a shipment notification email.
We use cartons for outer packing.
In the box, you can find the product.
7. Track Your Order
Any delivery dates provided by INIU® are estimated.
Once your order is shipped out, you will receive an email about the tracking information.
Please allow 24 hours for the tracking information to show.
7.1 Shipping to North America Welcome to track your order through this link (https://www.swiship.com/track/) by entering your tracking number.
7.2 Shipping to European Welcome to track your order through this link (https://www.swiship.uk/track/) by entering your tracking number.
7.3 Shipping to Non-North American, Non-European Welcome to track your order through this link (https://www.17track.net/en) by entering your tracking number.
Don't worry, if there have any problems with the delivery status, please contact us at firstname.lastname@example.org and we will reply to you within 1 business day.
8. Cancel Order
8.1 Can I cancel the order after placing the order?
We accept order cancellation before the product is shipped or produced.
Within 12 hours after the order is placed, you can apply to email@example.com to cancel the order, because we will confirm the order and arrange the delivery within 12 hours. If the cancellation is requested after more than 12 hours, it can only be refunded or The return process is proceeding, please refer to our Return Policy
8.2 Is there a fee for canceling an order?
For refunds within 12 hours of placing an order, no handling fee. For refunds 12 hours after the order is placed, please refer to Return Policy. By the way, paypal official will charge a refund fee.
8.3 After canceling the order, how will the refund be returned?
How long is the return time?
For refunds within 12 hours of placing an order, we support the same way to return, arrange the return time is 1-2 business days, and the return time is 1-2 business days. For refunds 12 hours after the order is placed, we also support the same way to return.
The return time is 1-10 business days. Please refer to our Return Policy
8.4 Cancel Support
If there have any problems with product use help, consultation on refunds and returns, and other help you need, please contact us at firstname.lastname@example.org and we will reply to you within 1 business day.
Free Shipping on Any Order
How long does my delivery take?
3-5 business days.
How will my delivery be shipped?
Amazon functions as our logistics partner to ship out INIU products. They will choose the carrier that they think works best for you.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What should I do when I received a different product than what I ordered?
Please contact customer support at email@example.com.